FAQs

We currently accept many secure payment options, including all major credit cards, PayPal, Amazon, GPay, ShopPay and Apple Pay. We may accept other payment types in the future.

You can shop with confidence knowing that your purchases are secure, and your credit card information is never stored. We partner with BuySafe Shopping Guarantee to ensure that any transactions done via erozul.com are safe.

When an order is made, our system automatically scans your information to protect against fraudulent use of your cards; if we have a reason to suspect fraudulent activity, we will contact you to verify your order. If your purchase is not verified within 24 hours, the order will be cancelled, and payment will not be processed.

Return Policy:

We will accept any item that’s in its original, brand new and unopened packaging within 30 days of your receipt of the shipment. 

We will provide a full refund less a 15% restocking fee and the free shipping costs (only applies to certain, but not all orders).

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). 

This includes non-reimbursement of any expedited shipping services selected at the time of purchase. 

Please read our full return policy Here

Exchange Policy:

We will accept any item that’s in its original, brand new and unopened packaging within 30 days of your receipt of the shipment.

Cancellations can only be requested within 24 hours after placing the order. For same day cancellations, we prefer if youContact Us.

HOW DO I RETURN MY ORDER?

our return policy is 30 business days. Please read our return policy Here

If a return is needed, please Contact Us and we will be happy to assist!

Please send us an email by clicking Here.

You can also text us a photo of what you received to 209-701-0888

We are so confident our bags will outperform other smell proof solutions, we offer a no hassle warranty covering any defects in craftsmanship!

Non Warranty ReturnsIf you're not satisfied with an item, simply return it in its original condition within 30 days of delivery. We'll deduct the prepaid cost of return shipping, as well as a 15% restocking fee, from the refund. After thirty 30 days of delivery, all items purchased through Erozul are non-refundable and all sales are final outside of warranty cases. An RMA number must be provided in order for your return and refund to be processed.

WARRANTY OVERVIEW

Warranty Length

We guarantee our products to be free of defects in craftsmanship and manufacturing for 3 years after the date of purchase

What is Covered

Defects or issues that may have been made during the manufacturing process

What is Not Covered

Damages caused by accident, negligence, improper care or use, alteration, or normal wear and tear of extended use

If you have any questions or need assistance with warrantying your product, please contact us here and a representative will reply promptly!

Below are the shipping rates and estimated delivery days for shipments.

Our "Free Shipping" generally takes up to 5-7 business days $0.00 (no fee) 

USPS Priority Mail — 1 to 3 Business Days - $9.00 and up (if product is heavy there is an additional surcharge calculated at checkout)

* USPS transit times are estimated and cannot be guaranteed.

FedEx Standard Overnight (place order by 1 PM PST) $48.00 and up (if product is heavy there is an additional surcharge calculated at checkout)

*Next Business Day by 3pm (to most non-rural areas, best guaranteed shipping service, guaranteed services are excluded on the weekends)

Please note that due to COVID-19, there may be delays in shipping times that are outside of our control. Understand we make our best effort to have orders shipped out quickly,

When your order is shipped, you'll automatically receive an email which will include all shipping details, including tracking. If you don't receive this email, please Contact Us and we will be happy to assist!

We currently only ship to the United States and Canada. Please be aware that if you are purchasing from us you are responsible for customs duties, taxes, brokerage and handling fees. Most international orders encounters delays due to the destination’s customs processing. We are not responsible for these additional fees and will not pay duty charges.

Please Contact Us and provide us with your first and last name, the email used at checkout (for tracking purposes) and order number. A claim will be filed for you on your behalf.

Please Contact Us and provide us with your first and last name, the email used at checkout (for tracking purposes) and order number. A claim will be filed for you on your behalf.

We offer many promo codes, from first time customer discounts, to regular codes that we email to our customers. The best way to get regular promo codes is to sign up for our Mailing List.

You can also Spin the Wheel for additional savings! Please note that some products are excluded from our promotional codes.

Sometimes products are excluded from our promo codes, this typically includes bundles and various other items. The reason for this is because we have already marked down these products at such steep discounts, as well as offering free shipping, we have excluded them from additional savings.

If you believe that the promo code you used wasn't accepted in error, or you forgot to input your promo code before checking out, please Contact Us and provide your order number and promo code name and we will be happy to look into this for you!