Returns/Exchanges
If you're not satisfied with an item, simply return it in its original condition within
30 days of delivery. We'll deduct the prepaid cost of return shipping, as well as a 15% restocking fee, from the refund. After thirty 30 days of delivery, all items purchased through Erozul are non-refundable and all sales are final. An RMA number must be provided in order for your return and refund to be processed.
Only items shipped within the USA are eligible for return.
Once returns are received they will be inspected and processed within 3-5 business days. When your return processing is complete we will issue your refund back to your original payment method. Refunds generally process within 5-7 business days depending on your bank or financial institution.
Items returned are fully refundable as long as the items are returned in the condition they were delivered in (minus a 15% Restocking Fee). Depending on the condition that the item is received (i.e. damage to the package, water damage, intentional damage, signs of use, etc.), we reserve the right to issue a partial refund or return the item back to you and not issue a refund for the purchase.
Defective items or items shipped in error are returnable with shipping on us! Items returned because of customer preferences/change of mind are returnable, but we do not cover return shipping in those cases.
Order Changes or Cancellations:
You may cancel or edit your order on your own within 1 hour of placing the order. You may make those changes from your order confirmation page, confirmation email, or if you sign into your account. After the 1 hour window, we may not be able to cancel your order if it has already been processed.
Please note that orders process quickly, so be sure to notify us as soon as possible if you need to make a change. If your order has already shipped and cannot be canceled, please refer to the Return Policy above on how to return your order.
For additional help canceling or modifying an order, please email
info@erozul.com
Be sure to include your order number.
Missing Items:
If your order is missing items please email info@erozul.com - Be sure to include your order number and a message describing what is missing from the order.
How to Initiate a Return:
Please Email us at info@erozul.com to initiate a return, you will need to provide your Order Number and Email you used for the order.
Erozul Warranty Overview:
We are so confident our bags will outperform other smell proof solutions, we offer a no hassle warranty covering any defects in craftsmanship!
Non Warranty Returns
If you're not satisfied with an item, simply return it in its original condition within
30 days of delivery. We'll deduct the prepaid cost of return shipping, as well as a 15% restocking fee, from the refund. After thirty 30 days of delivery, all items purchased through Erozul are non-refundable and all sales are final outside of warranty cases. An RMA number must be provided in order for your return and refund to be processed.
WARRANTY OVERVIEW
Warranty Length
We guarantee our products to be free of defects in craftsmanship and manufacturing for 3 years after the date of purchase
What is Covered
Defects or issues that may have been made during the manufacturing process
What is Not Covered
Damages caused by accident, negligence, improper care or use, alteration, or normal wear and tear of extended use
If you have any questions or need assistance with warrantying your product, please contact us here and a representative will reply promptly!